Overview
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Pack all the items in the original packing. Items bought as sets must be returned in sets.
To complete your return, we require a receipt or proof of purchase. Share a return request at mail id- customer.services@sunuostore.com and Submit a copy of the invoice, specify the preferred method of refund.
Send the parcel to the warehouse address:
44/1 Majher hatti 2nd Lane, Nimta,North 24 Parganas, Kolkata, West Bengal- 700049
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellation:
If you cancelled your order before shipment, we will initiate your refund immediately after you submit your cancelation request. No cancellation request will be accepted post-dispatch. Complete refund of cancelled item will be processed except transaction charges if any with in next 4-5 working days
Sunuostore Return Policy:
There are a few important things to keep in mind when returning a product you purchased from the Sunuostore Online Store:
- You have 7 calendar days to return an item from the date you received it.
- Please ensure that the item you’re returning is unopened and is in original packaging as you received it.
- Refund will be made for the entire cost of returned item excluding shipping cost and applied taxes if any with in next 4-5 working days
- Upon receipt of your package with the item in it, we will initiate the refund process after verification of returned item. The refund will be made to the same payment option(s) originally used to pay for the order.
- For any manufacturing defect in the product supplied by Sunuostore, replacement will be provided by Sunuostore. Return freight of defective material will be borne by us and new will be sent at our cost too.
Do Not Accept Damaged / Defective Goods Delivery:
- As a Garments Manufacturer company, we have high standards of quality check and pre-shipment verification process in place. If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and do not accept the consignment.
- If material is urgently required then request an inspection report on the damaged shipment from the carrier to be forwarded to you within 10 business days. Forward the inspection report and original packing list to Sunuostore at customer.services@sunuostore.com and we will file a claim on your behalf and immediately replace the damaged item(s).
- Please email us pictures and other details like no of damaged goods, type of damage etc. at customer.services@sunuostore.com . Also request you to call our customer care no. 7003751819 to update.
- We will reprocess the order immediately after getting intimation.